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During holidays, long weekends or weekends, many of us decide to travel to leave the daily routine and stress behind. However, on some occasions, this trip turns into an ordeal due to non-compliance by airlines and travel agencies (delays, cancellations, denied boarding, lost or damaged luggage, hotels of a lower category than the one contracted, excursions not enjoyed or non-compliance with the transfer service, among others).

Airline company defaults are rigidly regulated by Regulation (EC) No. 261/2004, of February 11, 2004, establishing a regulatory framework that sets out the rights of passengers in each case. Each scenario varies depending on the distance of the flight and the circumstance suffered.

The right to care (receiving food, accommodation, calls and travel to accommodation) arises in cases where there is a delay of more than 2 to 4 hours depending on the distance of the flight.

The right to compensation arises, in any case with delays of more than 3 hours, depending on the distance of the flight. This right also arises in cases of flight cancellations, applying similar amounts to the compensation for delay and the company may benefit from reductions if it offers alternative transportation and meets certain requirements regarding the time of arrival at the final destination.

Flight DistanceDelay CompensationRight to attention
Up to 1.500 km250 €2 hours
Between 1.500 km and 3.500 km400 €3 hours
More than 3.500 km600 €4 hours

On another note, if you were unable to enjoy your package due to the restrictions imposed by the state or regional authorities on the occasion of COVID-19 and you have not yet received the refund of the amount paid, you are still in time to claim.

We put at your disposal our wide experience in this matter to help you recover the amounts paid or request the appropriate compensation. You can contact us through our website.